Frequently asked questions

Is your question not listed? Our customer service is always ready to answer all questions at any time!

Triple Aces is a new Online Casino, launched in February 2018. Our goals are simple: create a trustworthy brand that everyone regards as their "go-to" Casino. It should be easy to use, easy to deposit, have a great range of games and it should be easy to cash out. The site has been built to reflect this. It's quick and easy to use, with secure banking and is licenced in Malta.

Creating an account is free. Just press the button and fill in the form.

Yes, Triple Aces Casino is fully licenced in Malta.

Playing at Triple Aces Casino is all about fun! Our team has over 15 years of experience in the casino and gambling business. We are confident that we bring you the best online casino experience there is. A reliable customer service, exciting games, massive jackpots, loyalty program and rewards, big bonuses and user-friendliness is what Triple Aces Casino offers you as a player. We welcome all new players with a staggering 100% welcome bonus on their first deposit.

Triple Aces Casino offers its players a first-rate selection of gambling and casino games. At Triple Aces Casino, you can play:

  • Progressive jackpot games
  • A wide selection of classic slots and video slots
  • The best table games like roulette, blackjack and baccarat
  • Live casino games that can be played against real dealers
  • Video poker, scratchcards and softgames 

The Triple Aces Casino website is mobile compatible and thus makes it possible for you to play our games on the go.

Sure! Nearly all of the games featured in Triple Aces Casino can be played in free play mode. So you are invited to try out our games without having to wager real money, in free play mode. 

Games excluded from free play are:

  • Live casino games
  • A selection of pogressive jackpot slots

These games can only be played using real money.

Triple Aces Casino is fully licensed by the Malta Gaming Authority (MGA). Under the terms of these internationally recognized licenses, our games are subjected to stringent tests to ensure they are safe and tested for fairplay. As such, Triple Aces Casino gives it’s players piece of mind and the insurance of playing at a trusted casino.

 

Please our contact our customer service if you’ve forgotten the email address you used when creating an account. Otherwise, follow these steps:

  1. Click Forgot password
  2. Enter the email address you created your account with.
  3. Select the secret question you have choosen when you created your account.
  4. Enter the answer to your secret question and click the “reset password” button.
  5. If the information you entered is correct, we’ll send you an email with a link to reset your password.

Didn’t receive the email? Check your junk mail or spambox. You can also . They will help you recover your account details.

No, it’s not allowed to have several accounts. If you have lost your initial account info please contact our  as they will gladly help you recover your data.

What information do I need to provide to create an account?

In order to create an account at Triple Aces Casino, you’ll need to provide the following information:

  1. First name
  2. Last name
  3. Username
  4. Password
  5. E-mail address
  6. Mobile phone
  7. Date of birth
  8. Address
  9. Postal code
  10. City
  11. Country
  12. Currency
  13. Gender
  14. Secret question & Answer

At Triple Aces Casino we employ several security protocols, we take great effort to protect your personal data. We offer our services in a completely secured manner, and ensure you we will not provide third parties with your personal data.

Most sign-up problems are easy to solve. Our system will tell you what’s missing or what’s wrong when you try to sign up. In general though, please verify the following:

  1. Did you fill in all mandatory fields correctly? Red field names indicate where information is missing or incorrect.
  2. Did you enter a valid email address?
  3. Do you already have an existing account?
  4. Is your desired username already taken?
  5. Are you trying to open an account from our current list of prohibited countries with Malta License: United States of America, Iran, Israel, United Kingdom, Spain, France, Turkey, Italy, Romania, Denmark, Belgium, Bulgaria, Hungary, Latvia, Lithuania, Poland, North Korea (Democratic People’s Republic of Korea), South Korea, Algeria, Ecuador, Indonesia, Myanmar, Afghanistan, Albania, Angola, Cambodia, Guyana, Iraq, Kuwait, Lao, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Sudan, Syria, Uganda, Yemen, Zimbabwe, Hong Kong, Philippines, Taiwan, Indonesia, Singapore, Canada, Ukraine. If so you cannot open an account with us.

If you have verified the above and are still unable to register, please team so we can help you.

Please if you've have lost your password and the email address you used when creating an account.

Otherwise, follow these steps:

  1. Click Forgot password
  2. Enter the email address you created your account with.
  3. Select the secret question you have choosen when you created your account.
  4. Enter the answer to your secret question and click the “reset password” button.
  5. If the information you have provided is correct, we’ll send you an email with a link to reset your password.

 

  1. Log into your account.
  2. Click the Profile button on the top right corner of the website.
  3. Change or update the details you wish to change.

 Click the “save settings” button.

Note: not all fields can be updated, like your e-mailaddress or username for instance.

As a player at Triple Aces Casino you will be rewarded with several bonuses. To check the status of your bonuses you can easliy take a look at the bonus page inside the profile Profile dialog.

Depositing at Triple Aces Casino is easy to do, and 100% secure thanks to our certified payment provider’s secure transaction-processing servers. 

To make a deposit: 

  1. Log into your account.
  2. Click the Yes, deposit now! button.
  3. Select your payment method.
  4. Choose the amount you’d like to deposit.
  5. Select a bonus (or not).
  6. Confirm your deposit.

Want to keep the action going but need to deposit more funds? Our in-game deposit function enables you to make a deposit without leaving your favorite game. 

To make an in-game deposit:

  1. Log in and start a game.
  2. Click on the Profile button.
  3. Click the Profile button to initiate the deposit process.

In order to withdraw your funds please do the following:  

  1. Log in and click Profile at the top right of the page.
  2. Go to the "withdraw" tab.
  3. Select the payment method you wish to withdraw your funds to.
  4. Enter the amount you wish to withdraw and any other necessary details.
  5. Confirm the withdrawal by clicking "withdraw".

The security of our players is of very high importance to Triple Aces Casino. That`s why we only use certified and secure servers for transaction processing. Secure payments have been one of the most significant concerns for online casino players.

You will never be charged for depositing at Triple Aces Casino, no matter the deposit method used. However some banking transactions (withdrawals only) can be charged with a fee but you will always be informed beforehand.

From the world’s leading credit cards and e-wallets, to a whole host of regional and national payment methods, Triple Aces Casino supports a wide array of payment methods.

The bulk of our payment methods offer instant deposit methods, so the money will be available within seconds in your account after the transaction has been made.

Bank transfers, may take a few days to process.

At Triple Aces Casino we have several bonuses we award our players with. Your bonus balance is the total of the bonus money you have been given by Triple Aces Casino, including any possible bonus winnings for which you have not yet met the wagers required. This money cannot be withdrawn yet but must be wagered or played through.

If you have made a deposit which is not showing in your account, please  to resolve the issue.

Our promotions and bonuses can be found at the bonus & promotions page.

When you joined Triple Aces Casino, you can choose to receive our promotions by email.

Did you join already but forgot to opt in to receive our promotions by email? No worries, you can still do this:

  1. Log into your account.
  2. Click the Profile button on the top right of the website.
  3. Go to the “communications” sub tab of your account details page.
  4. Save your preference by clicking the "Save settings" button.

All available promotions can be found on the promotions page.

  • In the case of a deposit bonus, you can accept or decline the bonus during the depositing process. The 100% welcome bonus on your first deposit is an example of a deposit bonus.
  • Free spins can be claimed by logging into your account and access the slot machine to which the free spins were applied to.
  • No-deposit bonuses will be added to your bonus balance automatically.

Besides the regular promotions mentioned, we offer lots of interesting tailored promotions. 

Please always take notice of the special terms & conditions before participating in a given promotion.

Bonuses at Triple Aces Casino are subject to wagering requirements, as common in all online casino’s. This is to prevent fraud and abuse. Triple Aces Casino has a wagering requirement of just 35 times the bonus amount received. 

You can meet the wagering requirements with bets from your cash balance. Once you have met the requirements, you’ll be able to withdraw the bonus balance. Your bonus balance will consist of the bonus given to you, along with any possible bonus winnings.

  1. Click the Profile button on the top right of your screen.
  2. Switch to the "bonus" tab for an overview of your bonuses.
  3. “Wagering requirement” shows the total amount you need to wager to release a particular bonus.
  4. “Amount wagered” shows the amount you have already wagered.

Feel free to for more information.

Any money won using free spins will be credited to your bonus balance.

  • Your bonus balance contains bonuses awarded to you, plus all bonus winnings.
  • Your cash balance is the balance not tied to any wagering requirements. You always start playing with your cash balance first.
  • Your total balance consists of the combined total of your bonus balance and your cash balance.

Like any of our bonuses, you’ll be able to withdraw that money if you meet the wagering requirement of XX times the bonus amount. Thus, in this case, XX times the money won with your free spins. To meet the wagering requirements you need to place bets with your cash balance.

How do I join the Triple Aces Casino loyalty program?

When you sign up at Triple Aces Casino, you automatically join so you see joining Triple Aces is very easy. Play real-money games and see your Triple Aces Points total grow.

What are Triple Aces Points?

Triple Aces Points (TAC Points) are loyalty points which we use to reward our loyal players. Triple Aces Points are awarded to you for playing real-money games.

TAC Points can be redeemed against fantastic gifts such who vary from day to day, and offcourse bonus money can be traded against the TAC points.

How do I earn Triple Aces Points?

Points will be automatically collected when you play real-money games at Triple Aces Casino.

All data leaving our server is encrypted using banking standards. Our website (and all financial transactions) is hosted on certified, secure (HTTPS) servers. Additionally, Triple Aces Casino has a very strict information security policy, ensuring that your data is safe at all times.

Triple Aces Casino uses an Extended Validation (EV) SSL certificate which offers the most stringent level of authentication available. The certificate is provided to Triple Aces Casino by Comodo, a global leader in online security. All data on Triple Aces Casino’s website is secured through 256-bit encryption.

In case you would be disconnected during gameplay (for example if you lose your internet connection), there is no need for concern.

  • In games that involve player action while a round is being played out (such as blackjack or baccarat), the round will simply resume the next time you launch that particular game in real-play mode. So you can continue at the exact point the game was interrupted. 
  • In live casino games and games where there is no player interaction once the round has started (such as roulette, or slots), players will simply be able to log in again and see the result of their round. 

Should you be disconnected before you have placed a bet, any bets placed after disconnection will be considered void and won’t be deducted from your balance.

Yes. All of Triple Aces Casino’s games are provided by industry-leading companies and run on random number generator (RNG) software. This ensures the outcome of each game is completely random, without giving an unfair advantage to either the player or the house.

  • All of our games are independently audited by experts to make sure everything is above board. 
  • Our live casino games are hosted by professionally trained dealers, and are fully vetted and approved by Malta’s Lotteries and Gaming Authority.

Triple Aces Casino adheres to strict policies designed to safeguard a player’s right to privacy. This includes the use of data encryption to protect personal or otherwise confidential information, and restricting of access to this information to relevant, authorized staff.

Triple Aces Casino works in total compliance with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta), and its requirements for the protection of player data. For further information, please see our terms and conditions.

In order to offer you the best casino experience possible, Triple Aces Casino may use cookies on your computer. Cookies are only intended to enhance your experience.

Personal information may be used for any of the following purposes:

  • Enable players to sign up for a Triple Aces Casino account.
  • Enable financial transactions that occur between players and Triple Aces Casino.
  • Verifying a players identity.
  • Marketing and promotional activities.
  • Prevent fraud and protect the player at Triple Aces Casino. 

Triple Aces Casino will not disclose, share or reveal player information to any third party what so ever without the player’s prior consent, unless where Triple Aces Casino is required to do so under the laws of Malta. For further information on this, please read our terms and conditions.

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