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Frequently asked questions

Is your question not listed? Our customer service is always ready to answer all questions at any time!

Triple Aces is a new Online Casino, launched in August 2017. Our goals are simple- create a trustworthy brand that everyone regards as their "go-to" Casino: Easy to use, easy to deposit, great range of games and easy to cash out. The site has been built to reflect this, it's quick and easy to use, with secure banking and is licenced in Malta.

Creating an account is free. Just press the button and fill in the form.

Yes, Triple Aces is licenced in Malta.

Playing at Triple Aces Casino is ll about fun! Our team has over “fifteen years” of experience in the casino and gambling business. We are sure of the fact that we bring you the best online casino experience there is. A reliable customer service, exiting games, massive jackpots, loyalty program and rewards, big bonuses and user-friendliness is what Triple Aces Casino offers you as a player. We welcome all new players with a staggering 100% welcome bonus on their first deposit.

Triple Aces Casino offers its players a first-rate selection of gambling and casino games. At Triple Aces Casino, you can play:

  • Progressive jackpot games
  • A wide selection of classic slots and video slots
  • The best table games, like roulette, blackjack and baccarat
  • Live casino games that can be played against real dealers
  • Video poker, scratchcards and softgames 

Triple Aces Casino Mobile makes it possible to play our games on the go, fully supported by the latest mobile games software!

The answer tot hat question is yes! Nearly all of the games featured in Triple Aces Casino can be played in free-play mode. So you are invited to try out our games without having to wager real money, in free play mode. 

The only exceptions are:

  • Live casino games
  • A selection of pogressive jackpot slots

These games can only be played using real money.

Triple Aces Casino is fully licensed by the Malta Gaming Authority (MGA). Under the terms of these internationally recognized licenses, our games are subjected to stringent tests to ensure they are safe and tested for fairplay. As such, Triple Aces Casino gives it’s players piece of mind and the insurance of playing at a trusted casino.

 

Please our contact our customer service if you’ve forgotten the email address you used when creating an account. Otherwise, follow these steps:

  1. Click Forgot password
  2. Enter the email address you created your account with.
  3. Select the secret question you have choosen when you created your account.
  4. Enter the answer to your secret question and click the “reset password” button.
  5. If the information you entered is correct, we’ll send you an email with a link to reset your password.

Didn’t receive the email? Check your junk mail or spambox. You can also contact our customer service team, by using the live chat function, they will help you recover your account details.

No, it’s not allowed to have several accounts, if you have lost your initial account info please contact our customer service team they will galdly help you recover your data.

What information do I need to provide to create an account?

In order to create an account at Triple Aces Casino, you’ll need to provide the following information:

  1. Username
  2. Password
  3. Email address

Initially only registering with your Username, Password and email address is sufficient. Afterwords you can fill in your account details, this is also needed in order to get paid out of any of your winnings.

At Triple Aces Casino we employ several security protocols, we take great effort to protect your personal data. We offer our services in a completely secured manner, and ensure you we will not provide third paties with your personal data.

Most sign-up problems are easy to solve. Our system will tell you what’s missing or what’s wrong when you try to sign up. In general though, please verify the following:

  1. Did you fill in all mandatory fields correctly? Red field names indicate where information is missing or incorrect.
  2. Did you enter a valid email address?
  3. Do you already have an existing account?
  4. Is your desired username already taken?
  5. Are you trying to open an account from our current list of prohibited countries with Malta License: United States of America, Iran, Israel, United Kingdom, Spain, France, Turkey, Italy, Romania, Denmark, Belgium, Bulgaria, Hungary, Latvia, Lithuania, Poland, North Korea (Democratic People’s Republic of Korea), South Korea, Algeria, Ecuador, Indonesia, Myanmar, Afghanistan, Albania, Angola, Cambodia, Guyana, Iraq, Kuwait, Lao, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Sudan, Syria, Uganda, Yemen, Zimbabwe, Hong Kong, Philippines, Taiwan, Indonesia, Singapore, Canada, Ukraine. If so you cannot open an account with us!

If you have verified the above and are still unable to register, please contact our customer service team so we can help you.

Please contact customer service if you've have lost your password and the email address you used when creating an account.

Otherwise, follow these steps:

  1. Click “forgot password?”. This link can be found when clicking on the login link, a lightbox opens that shows a button stating "Forgot Password".
  2. Enter the email address you created your account with and click the “next” button
  3. Enter the answer to your secret question and click the “next” button.
  4. We’ll send you an email with a link to reset your password.

Didn’t receive the email? Check your junk mail or spam folder. Alternatively, you can also contact our customer service team, who will happily help you recover your account details.

 

  1. Log into your account.
  2. Click the “my account” link after you’ve logged in.
  3. Click the “edit profile” link.
  4. Change or update the details you wish to change.

 Click the “save” button.

As a player at Triple Aces Casino you will be rewarded with several bonuses, to check the status of your bonuses you can easliy take a look at the bonus themometer who you will find logged in on your account page.

Depositing at Triple Aces Casino is easy to do, and 100% secure thanks to our certified payment provider’s secure transaction-processing servers. 

To make a deposit: 

  1. Log into your account.
  2. Click the “DEPOSIT“ button.
  3. Select your payment method.
  4. Choose the amount you’d like to deposit.
  5. Select a bonus (or not).
  6. Enter your payment details.
  7. Confirm your deposit.

Want to keep the action going but need to deposit more funds? Our in-game deposit function enables you to make a deposit without leaving your favorite game. 

To make an in-game deposit:

  1. Log in and start a game.
  2. Locate the payment box next to the game.
  3. Select a payment method, enter the deposit amount, and click the “deposit” button.
  4. Select a bonus (or not).
  5. Enter your payment details.
  6. Confirm the deposit.

Want to withdraw funds? Here’s how to do it:  

  1. Log in and click “MY ACCOUNT” at the top right of the page.
  2. Go to your account settings
  3. Go to the payout section
  4. Click “WITHDRAW”
  5. Select the payment method you wish to withdraw the funds through.
  6. Enter the amount you wish to withdraw.
  7. Enter the necessary details.
  8. Confirm the withdrawal.

Our players security is of very high importance to Triple Aces Casino, so we use only certified, and secure servers for processing transactions. Secure payments have been one of the most significant concerns for online casino players. In reality since it’s existance.

Online transactions are better secured than for instance card transactions in bricks-and-mortar casino’s and others. Online transactions only transmit information that is strongly encrypted using complicated logarithm combinations.

From credit cards to e-wallets (and every other payment method in between), you’ll never be charged for depositing at Triple Aces Casino. However some banking transactions (withdrawals only) can be charged with a fee, we will always inform our players beforehand if this will be the case.

From the world’s leading credit cards and e-wallets, to a whole host of regional and national payment methods, Triple Aces Casino supports a wide array of payment methods. Just simply go to our banking page for the payement methods used!

The bulk of our payment methods offer instant deposit methods, so the money will be available within seconds in your account after the transaction has been made.

Bank transfers, may take a few days to process.

Want to know how long a specific method will take? You’ll find the answer on our payments method page.

At Triple Aces Casino we have several bonuses we award our players with, your bonus balance is the total of the bonus money you have been given by Triple Aces Casino, including any possible bonus winnings, for which you have not yet met te wagers required. This money cannot be withdrawn yet but must be wagered or played through. 

  • You can unlock your balance for withdrawal by meeting the wagering requirements as stated in the terms for the actieve relevant promotion.
  • When logged in at Triple Aces Casino go to “my account”, you’ll find the “active bonus” field, where you can see if you have an active bonus.

In case you have made a deposit and it dos not show in you players account please follow the next steps:

Wait 15 minutes and check again, sometimes bank have a delay in transferring money from account to account.

If the money is not accredited to your account within that timeframe, please contact our customer service asap or within 24 hours.

Provide us with the following information:

  1. Exact time and date of the deposit made
  2. Exact amount deposited
  3. Payment method used to deposit money
  4. Correct name as stated in your bank account
  5. Name of the bank used (in case of money transfers)
  6. A copy of your ID
  7. Customer ID as know by us
  8. Telephone number or other contact info we can reach you on

After we received all of the above we will make all necessary inquiries in order to retrieve your funds!

Our promotions and bonuses you will find on the PROMOTIONS page.

 When you joined Triple Aces Casino, you can choose to receive our promotions by email.

Did you join alreday but forgot to opt in to receive our promotions by email? No worries, you can still do this:

  1. Log in.
  2. Click “my account” at the top right of your screen.
  3. Go to “edit profile”.
  4. Check the box “I want to receive bonuses and exclusive offers from Triple Aces Casino”.

All available promotions can be found on the promotions page. You can access the promotions page here or via “promotions” in the top menu.

  • In the case of a deposit bonus, you can accept or decline the bonus during the depositing process. The 100% welcome bonus on your first deposit is an example of a deposit bonus.
  • Free spins can be claimed by logging in and access the concerning slot machine.
  • No-deposit bonuses will be added to your bonus balance automatically.
  • Triple Aces Casino Points will be awarded for playing real-money games. Points earned will be automatically credited to you LP Points balance upon ending your game session.

Beside from the regular promotions mentioned, we offer our players lots of interesting tailored promotions. 

Please always take a few seconds to read the terms before participating in a given promotion.

Bonsues at Triple Aces Casino are subject to wagering requirements, as common in all online casino’s. This is to prevent fraud and abuse. Triple Aces Casino has a wagering requirement of just 35 times the bonus amount received. 

You can meet the wagering requirements with bets from your cash balance. Once you have met the requirements, you’ll be able to withdraw the bonus balance. Your bonus balance will consist of the bonus given to you, along with any possible bonus winnings.

  1. Go to “my account”.
  2. Click “MY bonuses” for an overview of your bonuses.
  3. “Wagering requirement” shows the total amount you need to wager to release a particular bonus.
  4. “Amount wagered” shows the amount you have already wagered.

You can also see the progress of your bonus displayed on our handy bonus meter. Note the bonus meter is only visible when logged in to your acoount!

Feel free to contact our customer service for more information.

Any money won using free spins will be credited to your bonus balance.

  • Your bonus balance contains bonuses awarded to you, plus all bonus winnings.
  • Your cash balance is the balance not tied to any wagering requirements. You always start playing with your cash balance first.
  • Your total balance consists of the combined total of your bonus balance and your cash balance.

Like any of Triple Aces bonuses, you’ll be able to withdraw that money if you meet the wagering requirement of XX times the bonus amount. Thus, in this case, XX times the money won with your free spins. To meet the wagering requirements you need to place bets with your cash balance.

How do i join the Triple Aces Casino loyalty program?

When you sign up at Triple Aces Casino, you automatically join so you see joining Triple Aces is very easy. Play real-money games and see your Triple Aces Points total grow.

What are Triple Aces Points?

Triple Aces Points (TAC Points) are loyalty points which we use to reward our loyal players. Triple Aces Points are awarded to you for playing real-money games.

Loyal Panda Points can be redeemed against fantastic gifts such who vary from day to day, and offcourse bonus money can be traded against the TAC points, so it pays to collect them.

How do I earn Loyal Panda Points?

As Said when you play real-money games at Triple Aces, you will be rewarderd with TAC Loyalty Points. That’s right, we pay you for playing!   

         

All user data is encrypted at Triple Aces Casino, as you see we take security very seriously and the full website (including all financial transactions) is hosted on certified, secure (HTTPS) servers. Additionally, Triple Aces Casino has a very strict information security policy, ensuring that your data is safe at all times.

Triple Aces Casino uses an Extended Validation (EV) SSL certificate which offers the most stringent level of authentication available. The certificate is provided to Triple Aces Casino by Comodo, a global leader in online security. All data on Triple Aces Casino’s website is secured through 256-bit encryption.

In case you would be disconnected during gameplay (for example if you lose your internet connection), there is no need for concern.

  • In games that involve player action while a round is being played out (such as blackjack or baccarat), the round will simply resume the next time you launch that particular game in real-play mode. So you can continue at the exact point the game was interrupted. 
  • In live casino games and games where there is no player interaction once the round has started (such as roulette, or slots), players will simply be able to log in again and see the result of their round. 

Should you be disconnected before you have placed a bet, any bets placed after disconnection will be considered void and won’t be deducted from your balance.

Yes. All of Triple Aces Casino’s games are provided by industry-leading companies and run on random number generator (RNG) software. This ensures the outcome of each game is completely random, without giving an unfair advantage to either the player or the house.

  • All of our games are independently audited by experts to make sure everything is above board. 
  • Our live casino games are hosted by professionally trained dealers, and are fully vetted and approved by Malta’s Lotteries and Gaming Authority.

Triple Aces Casino adheres to strict policies designed to safeguard a player’s right to privacy. This includes the use of data encryption to protect personal or otherwise confidential information, and restricting of access to this information to relevant, authorized staff.

Triple Aces Casino works in total compliance with the Maltese Data Protection Act (Chapter 440 of the Laws of Malta), and its requirements for the protection of player data. For further information, please see our terms and conditions.

In order to offer you the best casino experience possible, Triple Aces Casino may use cookies on your computer. Triple Aces Casino does not store your login information as a cookie on your computer. If you close your browser, you will need log in again next time you visit Triple Aces Casino. Cookies are quite harmless and only intended for your our players convenience.

Personal information may be used for any of the following purposes:

  • Enabling players to sign up for a Triple Aces Casino account.
  • To enable financial transactions that occur between players and Triple Aces Casino.
  • Verifying a players identity.
  • Marketing and promotional activities.
  • To prevent fraud and to protect the player at Triple Aces Casino. 

Triple Aces Casino will not disclose, share or reveal player information to any third party what so ever without the player’s prior consent, unless where Triple Aces Casino is required to do so under the laws of Malta. For further information on this, please read our terms and conditions.

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